Privacy Policy

1. Introduction

C9 Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website c9group.dev, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

2.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Schedule meetings through Calendly
• Subscribe to our newsletter
• Contact us via email

This information may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Site, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referral source
• Pages viewed and time spent on pages
• Device identifiers

3. How We Use Your Information

We use the information we collect or receive:

• To respond to your inquiries and provide customer support
• To send administrative information such as updates about our services
• To improve our website and understand how users interact with our Site
• To analyze usage trends and optimize user experience
• To detect and prevent fraud and ensure the security of our Site
• To comply with legal obligations and enforce our terms

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. You can control cookie preferences through our cookie consent banner.

4.1 Types of Cookies We Use

• Necessary Cookies: Essential for the Site to function properly (always active)
• Analytics Cookies: Help us understand how visitors use our Site (Google Analytics, Matomo)
• Marketing Cookies: Track visitors across websites to display relevant ads (Google Ads)
• Functional Cookies: Remember your preferences and settings

4.2 Analytics Tools

• Google Analytics: Tracks and reports website traffic
• Matomo: Self-hosted, privacy-focused analytics platform
• Google Tag Manager: Manages website tags and tracking codes

5. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for a specific purpose
• Contract: Processing is necessary for a contract we have with you
• Legal Obligation: Processing is necessary to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services)

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have the following data protection rights:

• Right to Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restrict Processing: Request that we limit the processing of your data
• Right to Data Portability: Request transfer of your data to another organization
• Right to Object: Object to our processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time where we relied on consent

To exercise any of these rights, please contact us at office@c9group.dev.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Services

We use the following third-party services that may collect and process your data:

• Calendly: For meeting scheduling (Privacy Policy: calendly.com/privacy)
• Google Analytics & Google Ads: For website analytics and advertising (Privacy Policy: policies.google.com/privacy)
• Matomo: Self-hosted analytics with data stored on our servers

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country where data protection laws may differ. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Data Protection Officer

For any GDPR-related inquiries or to exercise your rights, you can contact our Data Protection Officer at dpo@c9group.dev.

15. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.